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Appraisals - Complete Stage button grayed out

 
UnneverJohn
Appraisals - Complete Stage button grayed out
由 UnneverJohn 发表于 2018年02月15日 Thursday 07:29
小组 Partners

Hello, we have an appraisal where the user and the manager have both completed their portions of the stage, however, the manager is unable to complete the Stage because the button is grayed out.  A snapshot was taken prior.  What conditions would occur to prevent the complete stage button from being actionable?  Appraisal is overdue, all required fields have been filled.  Flows from user first to manager, user has filled out their portion and so has manager.


Appraisal Complete Stage Issue

 
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BondDaniel
Re: Appraisals - Complete Stage button grayed out
由 BondDaniel 发表于 2018年02月15日 Thursday 07:52
小组 Most helpful contributor 2023
Might be useful to see a screenshot of the setup of the appraisal to see who can answer/view. It looks like there is only one role involved with this stage (the one entering data) because it only has "You must complete this stage" in the red box at the top, but I don't think that should affect the ability of the individual to complete that stage irrespective of whether those with viewing rights have viewed it.
 
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UnneverJohn
Re: Appraisals - Complete Stage button grayed out
由 UnneverJohn 发表于 2018年02月15日 Thursday 08:42
小组 Partners

HI Dan, 

Does this screen shot help?


 
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BondDaniel
Re: Appraisals - Complete Stage button grayed out
由 BondDaniel 发表于 2018年02月16日 Friday 00:41
小组 Most helpful contributor 2023

All looks fine in terms of setup for the person logged in (Rating Official) to complete that first stage. As Nathan suggests below, when you reach that last page (Critical Element 5), is there not a "Complete Stage" button at the bottom of the page? 

 
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LewisNathan
Re: Appraisals - Complete Stage button grayed out
由 LewisNathan 发表于 2018年02月15日 Thursday 13:46
小组 Totara

If you navigate to the last page of the stage then does the button become active?

 
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UnneverJohn
Re: Appraisals - Complete Stage button grayed out
由 UnneverJohn 发表于 2018年02月16日 Friday 05:41
小组 Partners
When i navigate to the last step 'Critical Element 5' in our list, the only option at the bottom of the page is 'Save Changes'.  The 'Complete Stage' button does not appear at the bottom and the one at the top remains grayed out.
 
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UnneverJohn
Re: Appraisals - Complete Stage button grayed out
由 UnneverJohn 发表于 2018年02月20日 Tuesday 13:52
小组 Partners

Is this at the point where you think we should open a ticket with our partner?  

 
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Craig Eves
Re: Appraisals - Complete Stage button grayed out
由 Eves (Totara Support)Craig 发表于 2018年02月20日 Tuesday 16:37
小组 Totara

Hi John

We think this was fixed by TL- 11255 for 2.9.17 and 9.5 

This was caused by a learner completing a stage that required another role to answer. The other role was deleted from the learner so the next stage was not able to be started as the previous stage hadn't been completed yet 

Can you confirm you have an earlier version of Totara and this sounds like what is happening in your case - upgrading should make the next stage available.

regards

 


 
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UnneverJohn
Re: Appraisals - Complete Stage button grayed out
由 UnneverJohn 发表于 2018年02月21日 Wednesday 19:09
小组 Partners

We are indeed on an older version.  9.2.2. 

Thank you for the information!

 
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