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Totara 10.4: HR import is not working

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Hej everyone!

I'm testing Totara Learn 10.4 before we can do client upgrades to this version. But one of the issues I can't seem to fix is the HR import.

For testing reasons I've used a couple of user.csv files, one with about 100 users, one with about 20 and one with only 1 user.

When I upload the documents with 20 and 1 person into our test environment with Totara 9.9 there is no problem, it works. I also tried the one with only 1 user on an environment of a client that is not live yet, they're on 10.2, works just fine.

But when I try it on two sites we have for testing reasons on 10.4 it doesn't work. Also I only get the littlest feedback in the log:

3758	54	28 Feb 2018 at 13:24:03	user	Info	usersync	HR Import started
3759	54	28 Feb 2018 at 13:24:03	user	Error	unknown	could not import all records

With this nothing is imported.

Who can give me the right direction to get this working, both importing and logging properly? I need to give a Go/No Go for the upgrades this monday, so please help me out!

Cheers,

Irma

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Hi Irma,

I couldn't reproduce this in 10.4. Would it be possible for you to submit a fully completed Support Ticket along with an anonymised copy CSV? Also screenshots of all the HR import settings would be useful, and a copy of the debug output.

cheers,

George.

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Thanks for your response, it was also posted as a ticket and it is solved.

It did not work quickly because of too many test accounts that were made when I let the system make a test course..

The HR import took 6 hrs and removed almost 10.000 testusers I was not aware of.

Shorter lists worked without problems after that.

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