Totara Learn Open Discussions

Totara 10.4: HR import is not working

 
Irma Boks-Eek
Totara 10.4: HR import is not working
di Irma Boks-Eek - Wednesday, 28 February 2018, 04:45
Gruppo 2022 Learner of the Year (Silver)Gruppo PartnersGruppo TXP Site AdministratorGruppo V18 Program Complete

Hej everyone!

I'm testing Totara Learn 10.4 before we can do client upgrades to this version. But one of the issues I can't seem to fix is the HR import.

For testing reasons I've used a couple of user.csv files, one with about 100 users, one with about 20 and one with only 1 user.

When I upload the documents with 20 and 1 person into our test environment with Totara 9.9 there is no problem, it works. I also tried the one with only 1 user on an environment of a client that is not live yet, they're on 10.2, works just fine.

But when I try it on two sites we have for testing reasons on 10.4 it doesn't work. Also I only get the littlest feedback in the log:

37585428 Feb 2018 at 13:24:03userInfousersyncHR Import started
37595428 Feb 2018 at 13:24:03userErrorunknowncould not import all records

With this nothing is imported.

Who can give me the right direction to get this working, both importing and logging properly? I need to give a Go/No Go for the upgrades this monday, so please help me out!

Cheers,

Irma


me
Re: Totara 10.4: HR import is not working
di George Angus - Tuesday, 6 March 2018, 12:01
Gruppo Totara
Hi Irma,


I couldn't reproduce this in 10.4. Would it be possible for you to submit a fully completed Support Ticket along with an anonymised copy CSV? Also screenshots of all the HR import settings would be useful, and a copy of the debug output.

cheers,

George.

Irma Boks-Eek
Re: Totara 10.4: HR import is not working
di Irma Boks-Eek - Wednesday, 7 March 2018, 02:44
Gruppo 2022 Learner of the Year (Silver)Gruppo PartnersGruppo TXP Site AdministratorGruppo V18 Program Complete

Thanks for your response, it was also posted as a ticket and it is solved.

It did not work quickly because of too many test accounts that were made when I let the system make a test course..

The HR import took 6 hrs and removed almost 10.000 testusers I was not aware of.

Shorter lists worked without problems after that.