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Scheduled Reports - Send to Self Function

 
Marina Zelinskaya
Scheduled Reports - Send to Self Function
di Marina Zelinskaya - Monday, 7 May 2018, 13:44
 

Hello,

We have recently updated our site to Totara 11, and noticed a strange issue with our scheduled reports.  

If the scheduled report was created by an Site Admin user account and uses "Send to Self" checkbox in the setting to send the reports to that user, it doesn't appear to work.

The inconsistency that we are experiencing is that this only happens to Site Admin user accounts - users with other roles do not seem to have this issue.

Also, if instead of using the "Send to Self" checkbox, the admin user enters their email by using the "Add System User(s)" button, then everything works fine as well.

My question is if anyone else has experienced this problem, whether they were able to figure out why it's happening, and what the fix is.

Thank you,

Marina Zelinskaya

Craig Eves
Re: Scheduled Reports - Send to Self Function
di Craig Eves (Totara Support) - Thursday, 17 May 2018, 19:28
Gruppo Totara

Hi Marina

We haven't been able to replicate the site admin - with send to self not receiving the emails.

We have asked for the email logs to see if the email are being sent and also any errors such as running out of memory as email delivery seems to be inconsistent.

regards