i have a SCORM file we purchased from Thomson & Reuters, i have a minimum completion score of 80% to pass yet we have 2 different users with the same score of 89% . 1 Passed with the green check mark and the other is showing as Incomplete?
Has anyone seen something similar to this and know why? its driving me nuts! :(
Hi Christina
I was going to suggest that the Activity completion criteria may have been changed and the option to unlock completion and keep completion data was chosen. I can see that this isn't the case though as there is a learner who got the same mark and passed before the one with the issue.
Can you check the activity completion conditions for the SCORM and check that there is only one condition saved - if you have more than one then they may be affecting each other.
Regards
I did have both pass and completed checked. i have since removed the completed box mark. Thank you All so much for the feedback. i am coming to realize that SCORMs are really buggy!
Cheers
Christina =)
Hey, Christina
Classic film! :) Love the pic.
The 'Passed' and 'Completed' options work in an 'either / or' fashion i.e. if both are checked, the SCORM will still be marked as complete if either 'Passed' or 'Completed' are sent back.
As per the inline help: "Checking one or more statuses will require a user to achieve at least one of the checked statuses in order to be marked complete in this SCORM activity, as well as any other Activity completion requirements."
In terms of training, check out our SCORM Activity course on Totara Academy. This should give you a good grounding of the fundamentals and includes some troubleshooting too. :)
I hope that helps and let us know if you have any further questions.
Cheers.
Tom
Hi, Christina
In addition to what Craig mentioned, it is also worth viewing the attempt by clicking on the attempt number and viewing the track details. It outlines what information is sent back to the LMS and it could be there is information not being sent back, but is required for activity completion.
For example, one issue I dealt with before was SCORM was not being completed because a grade was required in the activity completion, however a grade was not being passed back from the SCORM.
If you cannot make head nor tail of it, pop in an email to your Totara Partner and they should be able to help you out. If not, they can submit a support ticket with us if they need further support.
Cheers.
Tom
Ill look into this, thank you for the suggestion. I really need to dig into the SCORMs so i can better understand their components. Do you have any training videos or books you highly recommend?
thanks again =)
As a third thing to consider (oh, I do love SCORM completion data!) we've found that if learner get a status (Failed) alongside a failing score and closes the module, if they subsequently go back in to reattempt it (and "Force new attempt" isn't ticked) then even if the score updates the status doesn't. This means for any course which delivers a score of that type, we have to purely use "Require Minimum Grade" rather than also looking for a status of "Passed" or "Complete".
Dan
Thanks for the FB Dan. i too noticed this recently. Nobody mentions these little details that are so critically important.
Best
Christina
Think it's because the SCORM module drops into "Review" mode if you go back in and there is a cmi.core.lesson_status set. At that point, the SCORM module doesn't seem to be able to change that status, but the cmi.core.score.raw seems to still be updatable.
Dan
interesting. im def going to go look and see if that is there?
thanks so much
Christina