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Course completion disappears when certifciation assigned

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Hi there.

We are using v2.9 and are currently experiencing issues with course completion data.

We have created Certificate of Completion download activities in many courses so that users can access these themselves upon completion of the course. Access to the activity is dependent upon course completion.

However when the certifciation is assigned, the course completion data disappears and the user cannot access the certificate.

I have tried assigning both course and certifciation however the completion date still disappears.

Any advice/assistance would be greatly appreciated.

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Hi Sarah

The behaviour when a Certification is assigned or recertfied is the course completion data is added to the Certification history and reset with the certificate archived. Allowing the 'View archive' permission for Certificates for the learner role should let the user see this.

However the Certificate isn't able to be deleted or regenerated as it needs to be secure as this is the evidence of passing. This means to get a new certificate a new certificate activity to be added to the course .

A possible workaround for this is to select under the Issue options > Delivery for the Certificate force download or Email so the learner has a copy of the Certificate.

Regards

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