Totara Learn Open Discussions

Totara and Outlook Issues

 
Terri O Kane
Totara and Outlook Issues
di Terri O Kane - Tuesday, 11 February 2020, 18:57
 

Hi

Is anyone else having issues with how their LMS communicates with Microsoft Outlook?

When a user enrolls and the booking is approved they are meant to receive a calendar invite however they are receiving an email with an attachment that says "not supported calendar message.ics”. When I change the time of a workshop or cancel a workshop they are getting the update like this also rather than updated their calendar.

I have escalated this to our IT team and they think it is a Microsoft issue which they have escalated to them but I just wondered if anyone else has this problem (it only started happening in November).

Thanks

Terri

 


 
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John Wiles
Re: Totara and Outlook Issues
di John Wiles - Wednesday, 12 February 2020, 08:13
 

I would have them use their favorite search engine, and look for the issue: "not supported calendar message.ics".

There seems to be a known issue with certain exchange servers that is fixed with a cumulative update. The support post for the issue with a similar name lays out a set of symptoms, and things to check in the ics with notepad, and also says the resolution is to install a CU on the exchange server.

Best guess though.

 
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Craig Eves
Re: Totara and Outlook Issues
di Craig Eves (Totara Support) - Wednesday, 12 February 2020, 11:46
Gruppo Totara

Hi Terri

This does look as though this is a known problem in Outlook and there is an update that hopefully will fix this.

If this doesn't fix this then please create a ticket on the support helpdesk with details of the Totara version and seminar notification settings.

Regards


 
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Terri O Kane
Re: Totara and Outlook Issues
di Terri O Kane - Thursday, 13 February 2020, 15:22
 

Thanks Craig and John for your reply. I have spoken to our IT team and we are going to see what Microsoft comes back with. Will keep you updated on the progress.

Thanks

Terri


 
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Jonathan Olsson
Re: Totara and Outlook Issues
di Jonathan Olsson - Wednesday, 18 November 2020, 05:00
 

Hi Everyone, 


I just started receiving this today in ics attached when sent out from our installation. 


Did this get solved in your organization Terri?


Regards,

Jonathan

 
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Jonathan Olsson
Re: Totara and Outlook Issues
di Jonathan Olsson - Wednesday, 18 November 2020, 05:27
 

Hi Again,

sorry If I'm hijacking this thread, but I think it might be relevant here.

So after reading through this ( https://support.microsoft.com/en-ca/help/2643084/outlook-receives-a-message-that-has-an-attachment-that-is-named-not-su )on microsofts homepage and testing a bit myself I see that it is when a seminar is setup with multiple events/dates that I get this error.

So a seminar set up like this:


Gets the "not supported calendar message" error.

But a seminar with only one event, set up like this:


works just fine.


Any ideas on how to move forward? 


Regards,

Jonathan

 
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Craig Eves
Re: Totara and Outlook Issues
di Craig Eves (Totara Support) - Thursday, 19 November 2020, 12:37
Gruppo Totara

Hi Jonathan 

There is a global seminar setting One message per date that you can tick.

This will send an email for each day of the multi day event which Outlook will have a better chance of recognising.

Regards


 
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Jonathan Olsson
Re: Totara and Outlook Issues
di Jonathan Olsson - Thursday, 19 November 2020, 23:33
 

Hi Craig,


thank you very much for your answer. That solved it!


Regards,

Jonathan

 
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