One of my staff members updated a course description today, and then our help desk was flooded with calls from users who had lost access to the course. After some testing we realized that updating the course description removed the audience syncs. Then I tested changing the course category -- this also removed all audience syncs.
I'm not sure whether any "edit course" action would strip the audience sync. I'd have to do some more testing. But it seems like almost any "edit course" action strips all audience syncs.
This makes me wonder -- is this something OUR system is doing, or does Totara do this by design? We are using 11.2, and I supposed it's possible one of our plugins is causing Totara to behave differently than designed, but it would really help me decide our next steps if I knew for certain whether core Totara installations behave this way.
If it's something Totara does by design, is this function updated in Version 12 or 13, or does the removal of audience syncs occur in those versions as well? We will be updating to 12 soon.
We are self-hosted.