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I have assigned a programme with 1 scorm course to an audience. Both the course and the programme are visible to all users.

I have some people who cannot launch the course. What did I do wrong?

I just noticed that there is an exception to her with the following:

What does this mean?

Hi Stephanie

The exception for the user means there is some reason why they are not able to be enrolled in the program using the program settings.

There is detailed description of the types of exceptions and how to fix them in the help docs

Regards