Hi Harry,
Could you please create HD ticket for this? It will be easier to help you from there.
We have troubleshooting guide made in a step-by-step form which allows better understanding what part may be at fault: https://forms.gle/FrwPALsLAw3tAnvS7
Follow this form and let us know when it is completed, we will look in the reply and will be able to advise you on next steps (if the problem wouldn't be resolved by following it).