Very common for us where updating individuals is not possible.
Re-cert Criteria is set and then it changes (due to admin error when originally setup or business requirements change).
At the moment the change of criteria will only apply to new people, those with window open or those that are on the original cert pathway. All of those with their window closed do not update.
Keen to have decision point, to update all enrolled learners.
Looking forward to changes in 19!