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Meeting Requests - Recipient 'required' or 'optional'

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Hi all,

I noticed that the recipient in the meeting requests he/she receives is sometimes mentioned as "Required" en sometimes as "Optional". For example, in the confirmation e-mails the recipient is 'required', but when a session is cancelled the recipient is 'optional'.

In our company's microsoft outlook, all e-mails sent by our totara lms with recipient 'optional' are automatically thrown into the 'recycle bin'. The users are not seeing the cancellation and in their calendar the meeting request is not removed.

Is the 'required' / 'optional' something we can arrange in Totara?

Thanks

Jochen

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Hi Jochen

The information about the meeting is coming from the iCal format which is a calendar standard that in theory is compatible with different email client such as Outlook.

Are you able to check the email file with a a text editor to see if it has content that show the Attendee is required e.g ATTENDEE;CN="First Last";ROLE=REQ-PARTICIPANT

If it has this content then it is Outlook that is not interpreting this correctly - if it isn't then it is Totara that would need a fix,

regards

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Hi Craig,

Thanks for your answer! I'll have one of my IT colleagues look into it, as I haven't got the skills to dive into these files with a text editor.

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