Totara Learn Open Discussions

"Error writing to database" when trying to add an audience to a menu item.

 
Jakub Gazda
"Error writing to database" when trying to add an audience to a menu item.
by Jakub Gazda - Tuesday, 4 June 2024, 2:09 AM
 

Hey team. When I try to add an audience to a menu item(Restrict access by audience), it is properly added but when I click on the 'Save Changes' button, I receive the 'Error writing to database' error. Kindly asking for your assistance, J


Craig Eves
Re: "Error writing to database" when trying to add an audience to a menu item.
by Craig Eves (Totara Support) - Monday, 10 June 2024, 7:52 PM
Group Totara

Hi Jakub

There has been a similar problem fixed in 18.4 with TL-39429- this occurred when a rule user is suspended and job assignment is manager was used in the audience.

If this sounds the same as your rules the upgrading may help otherwise are you or your partner able to create a support ticket with details on versions and audience rules used?

regards