Totara Learn Open Discussions

Prevent course assignment notifications from being sent when it was already completed previously

 
Meda MargueizChristian Eduardo
Prevent course assignment notifications from being sent when it was already completed previously
Meda MargueizChristian Eduardo 发表于 2025年02月6日 Thursday 12:04
 

I followed these steps in a local environment:

  • Created the test program.

  • Created the course set.

  • Assigned the audiences.

The emails were sent to all users equally. Those who were part of the audience and had previously completed the added course received two emails: one for the assignment and another confirming their prior completion.

Ideally, users who have already completed the course should not receive any emails. It seems like they are being reassigned, but then the system recognizes their prior completion and sends the second email.

HonnorAlesha
Re: Prevent course assignment notifications from being sent when it was already completed previously
HonnorAlesha 发表于 2025年02月9日 Sunday 15:46
 

YES!! I have accidentally sent notifications out company wide twice due to this "feature". Cause a million emails from people saying "I have already done this, why am I being emailed" and a lot of embarrassment for me having to explain to everyone what happened!

Stephen Catton
Re: Prevent course assignment notifications from being sent when it was already completed previously
CattonStephen 发表于 2025年02月10日 Monday 06:41
 

I feel your pain…. It happened to me when I changed the rules, incorrectly, in an audience that was connected to a Certification. All of a sudden everyone was enrolled and messages were sent….😱