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Seminars with two-step Manager and Administrative approval sign-up - Time requested column

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Hi Totara community!

We've found that in seminars that use two-step Manager and Administrative approval sign-up workflow, on the Approval Required page, the Time Requested column is being overwritten when the manager approves the request. This creates confusion for administrators reviewing pending approvals, as they cannot see when the learner originally requested access.

I'm attaching the screenshots - on the first one the request hasn't been approved, Time requested displays correct timestamp - the time the learner originally requested approval.

On the second one, request was approved by manager, Time requested the same as in Approval Time column.

Is this expected behaviour?

Permalien | Répondre

Hi Natalia

I was able to replicate this behaviour - the time requested is the time of the first approval was made in the two stage approval rather than when the original request was

There is a column in the Seminar Signups report that has the Date/Time of Signup which also seems to have the time when the actual approval was made rather than when the user applied for the seminar

I will discuss with the product team about what these values represent as this doesn't seem to fit with what the label says

regards

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Hi Natalia

The development team have confirmed this is unexpected and we have created a ticket to fix this. The date is recorded every status change so the data is there for the time requested value it just needs to be displayed.

regards

Permalien | Niveau supérieur | Répondre

Hi Craig

Thanks for confirming and logging the ticket to fix it. Appreciate the quick turnaround.

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