Hello Matt,
Thank you for your reply. I have just met with a colleague, and we made the change for this user.
I marked the activity as complete, using the date and time they did this on.
This did then update the course completion, and its certification completion. We confirmed this on the user view.
The only thing that isn't showing correctly is the site scorm report, which still shows them as incomplete.
I know all scroms packages are made differently, so i don't know if:
This use shows as incomplete due to the previous incorrect course scorm activity settings
or
Because of scos in the scorm package, and it is only looking at raw scorm completion data.
But the report shows some people as complete.
Happy to open a ticket, i'm just mindful of using any support credit we have
Kind regards
Ty