Totara Learn Open Discussions

SCROM packages not marking complete in spite of checking

 
Pierre Alozie
SCROM packages not marking complete in spite of checking
על ידי Pierre Alozie בתאריך 5/03/2026, 01:47
 

Hi,

I am getting a lot of these emails from students:

Apologies, but I’m having more problems again – under Part 2 – Introduction to Law, it’s saying I haven’t completed the e-learning sections for Company, and also the last section for Law & Business. I have been back in and re-saved all my written answers AGAIN and it still won’t show as complete – I’m finding this increasingly frustrating as I’m spending more time trying to get the learning platform to work than I am studying!!
I have now tried using it on Microsoft Edge web-browser, which has helped a bit but it’s still not right.  Please can you let me know if there is anything else I can do as I really don’t want to have to keep emailing you. Thanks for your help in advance.

I have checked and recheck the SCORMs and the completion setting but cannot find any anomalies.

Anyone know where the problem could be?

Thanks

Pierre

 
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Tom Wood
Re: SCROM packages not marking complete in spite of checking
על ידי Tom Wood בתאריך 6/03/2026, 00:01
קבוצה Totara

Hi Pierre,

I'm sorry to hear that your students are having trouble with the SCORM.

There are potentially a number of different reasons for the problem. Misconfiguration of the SCORM activity settings would be the first thing to look at, but there could also be issues with the SCORM content. Could you report this issue to your Totara partner? They'll be able to raise a helpdesk ticket with our team if they aren't sure what the cause of the problem is.

Cheers

Tom

 
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Pierre Alozie
Re: SCROM packages not marking complete in spite of checking
על ידי Pierre Alozie בתאריך 9/03/2026, 10:08
 

Hi Tom,
Thanks for the answer, and yes, I have been in touch with our partner. So far inconclusive…
Thanks
Pierre

 
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Pierre Alozie
Re: SCROM packages not marking complete in spite of checking
על ידי Pierre Alozie בתאריך 20/03/2026, 06:58
 

After a few days of debugging and trying different options this particular SCORM is now working. i.e. it is sending the user's completion to the LMS and it's being recorded.

What did I find out?

  1. Use Course Attainment for completion in Evolve when you need a clear, reliable completion signal (less fragile than “All Page Components Completed” when components have hidden/implicit requirements).

  2. Avoid custom pop‑up/redirect on exit that can interrupt the last Commit/Finish calls. Let the course set completion, then close cleanly.

  3. Validate in SCORM Cloud first to confirm the package itself sets lesson_status = completed before testing LMS nuances.

  4. Provide a visible end screen with an “Exit” button and clear instructions—this encourages a clean finish and reduces lost completions.

  5. Enable Totara SCORM API debug to confirm the LMS receives lesson_status=completed and a final Commit before Finish.

 
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