Totara Learn Open Discussions

V 16: UX Confusion with Enrolling for Course and then registering for a Session

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We are currently at V16. When we create courses that contain multiple seminar sessions that Users can sign up for. Are users are made up of thousands of employees and external partners. We do not enroll them, they enroll themselves.

They get confused because they see the "Enroll" button at the top of the course page. They think that they are "registered" once they do this. They do not understand that they need to take the additional step "registering" for a specific session.

I have tried workarounds -

Seminar direct enrollment (Learner): Tried this - but it takes the User to the Seminar Page. This is problematic because they need to read and follow instructions on the Course Page.

Notifications: When they enroll, they receive a notification that they need to register for a specific event. Users still miss this.

Is there a solution to building courses with multiple sessions that Users can enroll and sign up for a specific session in one step?

Thank you

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Kia ora George,

We've encountered the same issue.

We toyed with the idea of changing the term "enrol" to another term in the language pack but never landed on what would be a better one that made sense in all cases.

We toyed with "tracking progress" and variations on that.

But if you found a term that worked, that could be a possibility for you.

Ngā mihi,

Larry

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Hi, we have exactly the same issue (maybe we should raise a new feature request to fix it).

We have even had incidents where people enrolled have turned up at a face to face session even though they didn't sign-up and didn't get any form of notification they were booked on.

The only thing we have come up with is making a change to the language pack when they do enrol, so the information ont he pop-up (which sometimes they see and sometimes they don't!) at the top of the screen says this:

I would also welcome ideas from other Totara users to fix this annoying issue.

Thanks

Sue

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Hi George

Yes, we have the same situation.

What we ended up doing is adding both Guest access and Seminar direct enrolment to such courses.

If the course visibility allows it, learners can find the course in catalogue and see "You can enrol in this course". That allows browsing the course and see any information included on the course page.

They can the select the session they'd like to join and click Sign up (I'm not sure if we changed the wording - it maybe even now says Enroll).

I think I've also hidden the notification "you're browsing as guest" via custom css and the ability to unenroll via the Tools block (we had instances when learners confused cancelling their enrollment in a session with unenrolling from course, so they should only be able to cancel in the seminar).

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Most of our courses are automatic enrolment. You could set auto-enrolment on viewing the seminar, then hopefully it would be obvious to the users once they are in the seminar that they also need to sign up for a session. The only thing to note is that you need to have the sessions showing on the main page as zero, so they actually need to click into the seminar to auto-enrol in the course.

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