Hello dear community,
my problem is that with OAuth2 in Totara LMS, the data from Azure is not being synchronized correctly. The department, organization, and manager fields are missing for the users. Does anyone know what could be causing this?
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oAuth2 with Azure synchronized not correctly
oAuth2 with Azure synchronized not correctly
Re: oAuth2 with Azure synchronized not correctly
Hi Nadja,
Thanks for getting in touch with this query.
It sounds like a mapping issue between Azure IdP and Totara via OAuth2.
Are you or another member of your team able to submit a helpdesk ticket. This would allow us to investigate.
It maybe that you'll need to go via your Totara Partner to submit a helpdesk ticket. If you're not sure who that is, please let us know.
https://helpdesk.totara.support/portal/1
Thanks
Tom
Re: oAuth2 with Azure synchronized not correctly
Good Afternoon Nadja,
I hope this message finds you well,
As Tom says, this is a difficult one to answer without knowing the settings and app configuration, but from previous examples, this is usually caused by the OAuth2/Azure user field mapping or Azure/Entra app permissions rather than authentication plugin or Totara application itself.
I'd recommend that you check that the relevant OAuth2 user field mappings include department, organisation and manager. (/admin/tool/oauth2/userfieldmappings.php?issuerid=X)
If the issue still occurs after confirming all of the valid fields are mapped correctly against your external system, then I would recommend raising this with Totara Support or through your relevant partner support channels.
Kind regards,
David Cardiff
Support Services Team Leader
UNITED KINGDOM
Totara Learning Solutions Limited is globally headquartered at 2 Minster Court, London, EC3R 7BB, United Kingdom. Company number: 8696320.