I have an issue or perhaps a gap in my knowledge of audience based enrollments and certifications. Anyone who can provide some insight or clarity I would be grateful.

In our LMS, Totara 2.7.3, I have an audience that enrolls users in a recurring certification based on their course completion date (within the past 365 days, 24 months, 3 years, and etc.).

The users were enrolled and showed as manual enrollments during upload of course completion records. (So far so good).

When the certification program runs and the window opens the completion criteria for the course is reset as is required and the learner is able to complete the course. The old completion record is "archived" and shows as previous completions in the record of learning. (Again so far so good).

The problem is that when the audience runs again the learner is removed from the audience because the course completion data is archived and the course is no longer available to the learner.

When certifications run the next time the learner's record (certifications) renewal status shows as due for renewal, Status shows as Completed (prior to unassigned from Recurring Course).

When the learner clicks the certification the course he must take is greyed out and he can not launch it.

In the record of learning(courses) the user is no longer enrolled in the course and can not launch there either.

at this point the only action I can take is manual enrollment again.

Does anyone have any idea of what I am doing wrong?

Thank you,

Peter