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Hi Liz,
That's not the usual icon for programs. That icon is normally seen only when a user is informed that one of their learning plans has been deleted. Do you have a heavily-customised theme? Your theme may be over-riding the standard icons from totara_core/msgicons.
First thing would be to switch the theme back to Totara Standard, assign a user to a program, log in as the user and see if they then get the right icon - if so then something has gone awry in your child theme. At least then we'll know for sure if it's some odd theme issue in the child theme which will be a start in narrowing it down.
Possibly some sort of strange image caching issue maybe?
Glad it works now though :-)
Very strange.
Could you run the following query to see what icon is being specified in the alerts table:
select m.id, m.icon from mdl_message_metadata m
LEFT JOIN mdl_message_processors p ON
m.processorid=p.id and p.name='totara_alert'
It normally should be 'default' but what appears to be displayed on your system is 'learningplan-remove'
OK so there are a bunch of alerts in there that have the icon set to learningplan-remove. And then other alerts that have the proper default icon.
I've no idea how that could possibly have happened though!