Hi Hayley

Yes it is a bit of an issue for us as well. We got some feedback the hospital staff ignore anything that has noreply@ourlms.ac.nz so the default is our help email - but most days we get people who click reply and we get the email.

Generally this means trying to find out who sent the message to pass it on which does take time.

We ask our course tutors to add in their contact details - email and a phone number - but some people still click 'reply' instead.

Ideally the message would contain the senders name and contact email.

Cheers

Neil