Totara Learn Open Discussions - Quiz Completions not Recording

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Quiz Completions not Recording

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I have a training module set up where an individual must complete a module, three forms, and a quiz at the end. I've run into an issue where users are completing the quiz but the system is not recognizing it as "complete". I checked my completion criteria and is set to the following:

With my criteria confirmed to be acceptable, I then checked the grades to ensure the system is correctly identifying that someone has completed and passed the quiz:

The quiz itself has 20 questions, each worth 5 points for a total of 100 points with a passing score of 75:

Despite everything appearing to be in working condition, the system is not marking individuals who meet this criteria and complete the quiz as "complete." What am I missing and does anyone have any thoughts as to why this isn't working correctly?

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HI Daniel,

Have you tried going through with a test learner account to see what happens? Is the quiz itself being marked as complete when the user passes it? Are the other activities being flagged as complete when you finish them? And can you share a screenshot of what you've setup as your completion criteria for the course?

If you work with a Totara partner company, you might reach out to their helpdesk to have then take a look at your settings as well. Some Partners have implemented customizations to their sites and additional third party modules which could impact troubleshooting.

Thanks!

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I'm not sure it will solve your problem, but why have you set all three criteria?

You can't get a pass without receiving a grade and you can't get a grade without viewing the quiz. Try with just Pass grade selected.

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Tried that, didn't work. Course still shows as incomplete.

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Is your issue with activity completion or course completion? The latter requires a cron job to run to update.

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Activity completion

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Does the quiz show as incompleted or does the course show as incompleted?

Quiz as incompleted: Depends on the setting you were told - pass grade only.

Check:

Pass grade defined in quiz settings under Grade
Overall feedback shows the correct grade boarders with correct feedback
Course completion - quiz contributes to course completion

Do questions calculate results correctly (there is definitely an issue with multiple choice - multiple answers allowed)?

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I have not tried a test environment, but my completion criteria is at the top of the page.

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Only mark Grade to pass.

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Thank you - I'll try that.

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Hi Alan,

Could you submit a Support ticket? Any info which would enable us to recreate would be very useful.

cheers,

George.

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Hi George!

Our problem (the quiz is not marked completed) and the settings are the same. Do you have any solutions for that without submitting a support ticket?

BR,

Xenia

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Hi!

I tested and now I know that this problem (completion is not recorded) occurs only when course creators and trainers want to complete the course. In our case, the trainer of the course also needs to complete it. I'm the site administrator, that is why I can switch role to student.

Course creators and trainers can also switch role to student:

Under Site administration > Users > Permissions > Define roles > Allow role switches: Select which roles a user may switch to, based on which roles they already have.

Important notes: A user must also have the moodle/role:switchroles capability to be able to switch. Note that it is only possible to switch to roles that have the moodle/course:view capability, and that do not have the moodle/site:doanything capability, so some columns in this table are disabled.

You can allow these capabilities under Site administration > Users > Permissions > Define roles > Manage roles: Choose for example Trainer, click on "Edit", search for these capabilities, click on "Allow" and then save changes. Now the trainer can also switch role to student.

Xenia

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Wow, thank's so much for finding that seemingly simple realization. I appreciate you taking the time and effort to investigate this along with me.

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Hi Xenia,

The role switch functionality here is for testing roles, not for enabling trainers to take courses.

regards,

George.

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Hi George!

When the Trainer switches role to Learner and takes the course (he is added as learner to the course as well), everything is recorded. If this is a wrong solution, what is the right one?

Regards,

Xenia

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Hi Xenia,

I think there may be complications at some point if a user has both a Learner & Trainer role in a course, it isn't good practise. Ideally if someone has to be a trainer & a learner in a course then they should have separate (ie two) accounts. The role switch is for testing, it may not be 100% accurate.

cheers,

George.

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