Totara Learn Open Discussions

Unenroll audience?

 
Carla Bradley
Unenroll audience?
by Carla Bradley - Saturday, 7 September 2019, 7:16 PM
 

Is there a way to unenroll an audience or to unenroll via file upload?

 
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Craig Eves
Re: Unenroll audience?
by Craig Eves (Totara Support) - Sunday, 8 September 2019, 7:47 PM
Group Totara

Hi Carla

If the user is enrolled in the course by an audience then taking them out of the audience (with a dynamic audience rule if possible) will unenol them.

There is an upload users file that can include the enrolstatus field with the value of 1 which will suspend the user's enrolment in the course.

Include the fields course1 and enrolstatus1  in the upload file to select the course to suspend the user's enrolment 

Regards

 
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Paul Lowndes
Re: Unenroll audience?
by Paul Lowndes - Thursday, 10 October 2019, 2:40 AM
Group Most Helpful Contributor 2021

Hi Craig


What is the impact of unenrolling a user on a course in this way? ie  if a user no longer meets the rules of the audience.

I'm particularly interested in what happens with the completion record for:

1. User who has completed the course ie passed

2. User who has not completed the course 


Thanks

Paul

 
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Craig Eves
Re: Unenroll audience?
by Craig Eves (Totara Support) - Thursday, 10 October 2019, 3:46 PM
Group Totara

Hi Paul

When a user is taken out of an audience that enrols them in the course there are two audience sync settings

  • Unenrol the user from the course - deletes course progress/grades  and keeps course completion
  • Disable course enrolment - retains course activity progress/grades and course completions 

Regards



 
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Paul Lowndes
Re: Unenroll audience?
by Paul Lowndes - Friday, 11 October 2019, 3:29 PM
Group Most Helpful Contributor 2021

Thanks Craig.

Where are the two audience sync settings located? 

I dont see  them under audiences or audience global settings . Is there any where else I should look?


Thanks

Paul

 
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Carla Bradley
Re: Unenroll audience?
by Carla Bradley - Saturday, 12 October 2019, 1:01 PM
 
It's under manage enroll plugins in settins.

Just FYI, the settings on this page are settings I REALLY wish I had known about before going live with our system. The default settings for unenrollment deletes user data on unerollment. We lost about 1,700 records and had to recover them. If we just had the settings set to disable enrollment, we could have skipped that particular heartache. 

I reccommend going through each enrollment method and configuring each to disable and not unenroll, if you're in an organization like mine that never deletes a record.


 
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Craig Eves
Re: Unenroll audience?
by Craig Eves (Totara Support) - Sunday, 13 October 2019, 2:27 PM
Group Totara

Thanks Carla

We are developing an improvement around the deletion of users in audiences to include messaging around what action will occur including the external unenrol action TL-22288 as a result of your experience.

regards

 
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Paul Lowndes
Re: Unenroll audience?
by Paul Lowndes - Tuesday, 7 January 2020, 10:36 AM
Group Most Helpful Contributor 2021

Hi Carla


Thanks for the tip. Can I ask how you recovered the records?


We now have a similar issue although fortunately not as many you had.


Thanks

Paul

 
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Carla Bradley
Re: Unenroll audience?
by Carla Bradley - Tuesday, 7 January 2020, 11:16 AM
 

Sure, if I am remembering correctly :)

There is a setting:

Site Admin ==> Grades ==> General Settings ==>Recover grades 

The default is unchecked. Once you check it, you can re-enroll the users and any data will repopulate.

Our Totara version is 11.2, FYI.

 
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