Totara Learn Open Discussions

New Users Added to Audience

 
Ian Fletcher
New Users Added to Audience
by Ian Fletcher - Monday, 21 October 2019, 10:41 AM
 

Hello,

I added 3 new users all with the same email domain.  This domain is also a requirement to be added to an Audience.  I also have this particular Audience set up to automatically update.  So the 3 new users should appear within this Audience immediately.  For some reason they are not.  

Any suggestions?


Thanks,

Ian


Ian Fletcher
Re: New Users Added to Audience
by Ian Fletcher - Monday, 21 October 2019, 11:13 AM
 

The users have no w appeared, there seemed to be about a 2 hour delay.  Has anyone else experienced this?

me
Re: New Users Added to Audience
by George Angus - Monday, 21 October 2019, 7:59 PM
Group Totara

Hi Ian,

This is probably the Synchronise audience members Scheduled task. It'll probably have been set at a minimum of 2 hours to optimise your site's performance. 

Are you the site admin - or can you confirm with who is?

cheers,

George.

Ian Fletcher
Re: New Users Added to Audience
by Ian Fletcher - Wednesday, 23 October 2019, 8:54 AM
 

Thanks George, yes I am one of the Admins.  I'll take a look on my side and locate what we have this set to