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Micro learning updates to CS agents

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Hi everyone,

This is my first question and I´m very new using Totara.

I work in a company and we have a lot of Customer Services Agents. Every week (sometimes twice in a week) we have to send them updates on procedures, or new procedures.

We jave Totara and I would like to know and ask for advices of how do you think I cound create a space on Totara, easy to access, so the Customer Services Agents can see the new updates there?

And it would be important that we could see the agents that accessed to the new material.

Thanks in advance,

Ana Sofia

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Hey Ana,

I think you could try a course with a Social course format. I haven't used it a ton but I think it might work here.

It sounds like you also might be able to use a forum activity with a forced subscription to send out updates.

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