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Certification program but learner still prompted to complete initial certification path

 
Clive Massyn
Certification program but learner still prompted to complete initial certification path
by Clive Massyn - Monday, 28 September 2020, 2:09 AM
 

Hi guys, 

We have a certification setup with the initial path requiring the learner to complete privacy 101, then the re certification requires the learner to complete privacy refresher. The system prompted the learner to complete the refresher but then they also got a prompt to complete the privacy 101. I understand that the completion for the privacy 101 would be archived and reset but I would think if they completed the re-certification path then the system would not tell the learner that they also need to complete privacy 101.

Anyone have any ideas why it would be doing this? Is there something in the settings that is causing this? 

Thanks

Clive

 
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Craig Eves
Re: Certification program but learner still prompted to complete initial certification path
by Craig Eves (Totara Support) - Monday, 28 September 2020, 7:41 PM
Group Totara

Hi Clive

That is the way certification is meant to work, the courses that are in the primary certification are reset and are not required to be completed again unless they are also included in the recertification path

The first thing to check is that the recertification path doesn't have the 'Use the existing certification content' ticked.

if this looks Ok then check to see if the users has been unassigned and then reassigned to the Certification. If this occurs then the users will be placed back onto the primary certification path. See the  reassignments docs for more details.

If this looks Ok then can you create a support ticket with details of the Certification settings, versions, recreation steps so we can look at closer.

regards


 
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