HI
We run a lot of face to face training events and need to accurately report on attendance for costing reasons. Becuase of the nature of our business (construction) managers often swap out attendees at the last minute. When we report these will show as cancellations, although they have actually been replaced by another team member, in terms of costing etc we don;t wan tto treat them as a cancellation we don;t want to re-charge for them. Does anyone have any ideas how we might achieve this - we sort of need a replace function as well as cancellation.
thanks