Totara Learn Open Discussions

Evaluation Issue

 
Clare Marsh
Evaluation Issue
by Clare Marsh - Monday, 18 January 2021, 10:00 AM
 
I set up an evaluation form in our Totara 12 system, tested it (together with my colleagues) and all worked well.  I did some instructions and have asked colleagues to add this to their courses from a template.  

They have done this however now it is not following correctly, please see attached. 

Those who have chosen classroom and entered location should be jumping on to pre-course information however they are getting the response to text rating poor (highlighted on the attached... We are sorry your experience was poor.).  I have looked at this and cannot see any reason for this to be happening as nothing has changed in the form.

I have tried putting breaks between the questions but that has not helped.  I would really appreciate any support from anyone on this forum.


Craig Eves
Re: Evaluation Issue
by Craig Eves (Totara Support) - Monday, 18 January 2021, 3:50 PM
Group Totara

Hi Clare

Thanks for the details of the feedback form - can you edit the Tech rating question and see if this looks alright 

It probably needs the Required option not ticked and single answer multichoice question 

If this doesn't help can you backup the feedback activity without user data and attach here so we can look at this in more detail.

Regards


Clare Marsh
Re: Evaluation Issue
by Clare Marsh - Tuesday, 19 January 2021, 1:12 AM
 

Thank you for your reply.  I have checked and these questions are not down as essential or required. I have added a page break between the questions and the information block just in case and that has not helped either.

Please see attached.  I have checked and performed the backup / upload to make sure there is no personal data on the attached file.

Craig Eves
Re: Evaluation Issue
by Craig Eves (Totara Support) - Tuesday, 19 January 2021, 4:23 PM
Group Totara

Hi Clare

I had a look at the files and some of dependence items  didn't match the actual choices eg the Tech Rating question dependency value needs to one of the location values that appears in the list eg Internet Conference rather than Internet. In your case this looks something like this. 


Regards