I have created a template for a custom certificate- Updated NWCG Certificate with Signatures . It works fine for me as a site administrator. However, when an editing trainer loads the template and then tries to Reposition Elements, the background doesn't show up. This is a problem since they need to drag the instructor's name into place and they can't see where to place it.
This is what I see in the background images when I edit the template "Updated NWCG Certificate with Signatures":
This is what I see for background images when I load the template "Updated NWCG Certificate with Signatures".
Background options- when you load the template for a certificate
A few of the images are the same, but most of them are not. The image "Updated NWCG Certificate Background" is not available.
Any ideas what may be happening and/or how to fix it?
Thank you in advance.