Hi everyone,

I am having some trouble with the Certification feature and how it seems to function does not make any sense to me.

I am on Totara 12, and have set up certifications to be done every 3 years, with a window opening 3 months before expiry date.

If a user completes the certificated course outside of the window opening, the completion is recorded, however, when the window opens (3 months before expiry), the completion data gets removed from any reports i run. 

This makes no sense, because if a user has to do a refresher of the certificated course before the window opens (due to them being observed that they are not following the instructions of the course), then the certification should record data of the refresher completion and start a new 3 year period until it has to be completed again.

This currently does not happen, as the certification only seems to look at the initial date the course was completed. On top of this, as soon as the window opens 3 months before expiry, the refresher completion data is removed.

Is this just how the certifications work? or is there some kind of setting that allows the certification to give another 3 years whenever the course is completed?

I hope all of this makes sense,

Thank you for any help on this topic.