Hi
I have this problem with an user that, although is completing a course activity, this does not recorded in the course status and he cannot go forward to the next activity in the program.
The platform is Totara 11 and the activity is very simple, just a SCORM activity with no other requests than to complete it.
How I tested
- I logged in that user's account myself and I completed the activity but the result was the same, completion was not recorded. User's role is simple learner.
- I checked the course completion report and there was an user that finalized it 17 hours ago.
- I've done one more thing to prove that the course is working fine (is an old course we created for this client in 2016 and it was fine since): I created an user on the client platform so I can have all the original conditions for testing, with only learner role assigned. From this account I started the same activity, completed it and this time progress was recorded, activity was marked as complete and I could go to the next one.
- Backed up the course on client's platform and restored it on our Totara 11 Demo instance.
Completed the activity and the progress was recorded successfully.
After all this tests my conclusion is that this strange behavior affects only this particular user and platform and course are working as supposed to.
Any idea what could be the explanation and how can I fix this issue?
Thanks,
Andrei