Totara Learn Open Discussions

Conflicting signups

 
Vladimir Puaca
Conflicting signups
von Vladimir Puaca – Wednesday, 10 November 2021, 2:08 AM
Gruppe Most Helpful Contributor 2021

Hi, 


we've transferred to Totara 13 recently and it would seem that our users are facing an issue not previously encountered (in this form) on 2.9. 


Namely, some of our users would like to sign up for conflicting sessions (conflicting timeslots, to be exact) and the L&D department is willing to let them do this as most of our sessions are webinars where an (almost) unlimited number of users can join. Therefore, it does not make a difference if we let users book 2 sessions even though it's impossible for them to attend both.  However, I cannot find a setting on site level to allow something like this. 


On 2.9 a user could not book a conflicting session but was notified after clicking on the signup button exactly which course/session prevents the booking (and also could relatively easily cancel the previous booking). On Totara 13 the button for signup on the second course is not accessible if there is conflicting signup. Moreover, most users do not know which other signup prevents them from signing up to the current event. 


In short: Is there a possibility to allow conflicting signups? :)


Best, 

Vlad  



Craig Eves
Re: Conflicting signups
von Craig Eves (Totara Support) – Thursday, 11 November 2021, 5:33 PM
Gruppe Totara

Hi Vlad

There doesn't appear to be a setting in seminars to allow a user adding themselves to a conflicting seminar date.

It is possible for someone with add attendees permission to ignore the conflicting time and also if a seminar time is changed that result in scheduling conflicts  the admin can override the warning.

 regards

Vladimir Puaca
Re: Conflicting signups
von Vladimir Puaca – Friday, 12 November 2021, 4:50 AM
Gruppe Most Helpful Contributor 2021

Hi Craig, 


thank you for checking. Am I mistaken or this option was present in Totara 2.9? 


An additional issue that occurs is that we are using the Upcoming Events block on the Dashboard & just see that they can't sign up, not which other session is blocking their wanted sign-up. 


Interested to see if anyone else in the community has a similar challenge? 


Best, 

Vlad