We are using version 12 - previously i have been able to create a seminar event, then in the details section of each date have put our own blurb and then the unique MS Teams link for that individual seminar.
When delegates booked, they would then receive these details in an email confirming booking etc however delegates are no longer receiving these? Please can you advise what I am doing wrong?
Hi Hayley
It sounds like you haven't changed any of the settings in the seminar notifications so theoretically the notifications should still be received.
It would be worthwhile to see if there is something on the receiving email server that is filtering out the emails.
If this isn't the case then can you get a support ticket created with details on type of notification , settings so we can investigate further.
regards
Hi Hayley,
1st thing I'd check is if the notifcation is active and then the mail log report to see that the notifications were sent.
thanks,
Larry