We recently finally got email notifications sending correctly from our Totara site, but now the admin is getting a copy of the new account notification email every time someone registers. I've searched through the settings, and I don't see a way to turn off those notifications. I'm sure I'm missing something though.
Where do we turn that off?
Hi Christy
I am not sure what is generating these emails to the admin. How are the users being created - is there an external authentication plugin being used?
What is the content of the notification - is it a new user notification or new enrolment ?
Regards
These are users who are self-registering for new accounts. The admin is getting a copy of every "Account request approved" email.
They follow this template:
Dear NAME,
A new account has been created at 'SITENAME' as requested.
You may login via the following link
URL
Your username is: USERNAME
If you need help, please contact support at this address: ADMINEMAIL
Hi Christy
There are 2 self registration plugins available -
Can you confirm whether you have any additional plugins showing under Plugins Overview - the self registration plugin could be a third party plugin?
Regards
It's self-registration with approval because many of our users don't have email addresses. The system is set up to generate a fake email address for each user if they leave that field blank when registering. However, we're not actually doing any manual approvals; it's configured to automatically approve all requests.
Is there a way to turn off the emails showing that the account was approved? I don't see anything within the configuration for that enrollment option.
Hi Christy
This may be a daft question but, are you using individual email addresses for users or one common email for all new users?
I only ask because all of our new users initially get our administrator's email address as default, this means that we get all the notifications destined for the individual, until their own email address is applied to their account.
Thanks, best regards
That's a good question, but no--each user has an individual email address. A lot of our users don't have email addresses (or only have personal email addresses), so the system is configured to generate a unique email address for each user.
Hi Christy
I don't know how much sway you have with implementation of the system, but it is my understanding that this way of doing it "However, we're not actually doing any manual approvals; it's configured to automatically approve all requests." is a highway for hackers into your system.
Craig, any input on this please?
Hi Paul
This does sound pretty open accepting any user to create an account even users without emails
The self registration with approval does have some safeguards to automatically approve emails from specified domains so could include the generated email domain and the organisation domains.
There is also RECAPTCHA available to help prevent robots from creating accounts
Regards