We have an issue that keeps happening and I wonder if anyone else experiences the same problem and if anyone has any suggestions on how to improve the situation.  The scenario is:

• An employee can no longer attend the Seminar Activity that is part of a course they have signed up for.  They visit the course page and select un-enrol.  
• After the seminar, we record them as a no-show, but when contacting them they say they did unenroll, obviously they have failed to cancel their booking thinking unenrolling is the only thing they have to do.

I have added some extra information in the booking confirmation notification (and the reminder) explaining they need to cancel their booking not unenroll but wonder if there might be something else I can do.  

This happening is very frustrating especially if we have a waiting list for the course.

Thanks

Sue