We have a learner who was a "no show" on an event but now can't book on a new event whatever boxes we tick on the booking workflow (no boxes ticked, ticking the "no show" not ticking "no show") . We've done a workaround of increasing the number of times a user can book. But there must be a way of making this work? Has anyone else found this?
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Can't book
Can't book
Re: Can't book
Hi Petra
If a user has booked an session and had attendance marked even if no Show then this counts as a booking (a lot of places still charge if you don't cancel) You either need to allow multiple bookings or cancel the booking of the user so they can book again.
Regards