Hello everyone,
I have a bit of a headscratcher here as I try to set up a certification course for my company. We certify all our operators on their stations. To be certified, we require that they take and pass a Competency (Quiz), and then pass 3 Proficiencies (Observed and Graded using a Rubric) at least 2 weeks apart. We have implemented a test-out policy where an Operator can skip the 3rd Proficiency by getting 100% on Proficiency 1 & Proficiency 2. Once a user is marked as complete, we consider them certified for 2 years.
After 2 years, we only require them to be observed and pass 1 Proficiency and not the rest of the material as required in the original course.
Currently, we are using a manual way of marking when they will be due for recertification, as when our system was first set up, no one bothered to test out the certification process through Totara.
I am trying my best to understand it, which is why I am now here asking for some guidance from others who have gone through this same process. My trial run did not turn out how I had hoped, so I am looking for insight as to where I might have gone wrong or maybe to find out if it cannot function as we hope it to.
Details:
Certification Course: Test Certification
Original Certification Path: Certification Test Course
Completion requirements for this course are a passing grade on the Quiz, and at least 2 passing grades on the Proficiencies, Site Admin verification then marking course complete for user.
Once a user is complete, Certification is good for 2 years & 3 months.
Set up in the Certification as:
Use Certification Completion Date
Active Period is active for 27 Month(s);
Recertification Window
Period window opens before expiration: 3 Month(s).
Recertification Path: Recertification Test Course
ONLY contains 1 Copy of the Proficiency, as this is all we require for certification.
This course was created as I did not see an option that would allow us to use the original course but specify, we only required 1 item to be completed within and which item that was.
So, this recertification course only has the Proficiency in it.
When I tested this system, I used a Test Learner account we have created. I assigned them to the Certification Path.
Issue #1: The user assigned to the certification path did not get enrolled in the course via this assignment. I had to manually enroll them in order for this to appear in their course work.
For the test, I altered the course recertification period to days instead of months.
I logged in as the test user. An completed the Original Certification Path, and then when they came due for the Recertification, I completed them through that before it expired.
Issue #2: Even after completing the Recertification path before expiration, the grades within the Original Path are wiped for the user appearing as though they have not completed the course. Is there a way for this data to stay intact while the Recertification data is the one that gets wiped out for every recertification period?
I hope this has been clear to understand. Any help would be greatly appreciated.
Thank you in advance for your assistance!
- Atticus Martin