Totara Learn Open Discussions

course not holding suspend resume settings

 
Julie Taylor
course not holding suspend resume settings
by Julie Taylor - Monday, 30 September 2024, 4:21 PM
 

Hi
we are having an issue with a SCORM package course on the LMS re suspend resume settings.

A learner complained that when they exited the course prior to completing it and then later attempted to re-enter the course they selected YES to resume the course where it left off, but the course wouldn't actually load. I tested the course and found the same issue when exiting prior to completion. However, if completed in one setting completion is activated as expected.
I checked all course settings and triggers in the authoring software (Articulate Storyline 360) and course and SCORM settings in LMS (Totara Learn) and all appear correct. I tested the course in SCORM Cloud and all settings work as expected. I ran a Totara debugging log and it appears to report the course as completed even when exited prior to completion and not completed.

Any ideas on what I can do to fix this issue?

 
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Craig Eves
Re: course not holding suspend resume settings
by Craig Eves (Totara Support) - Monday, 30 September 2024, 5:55 PM
Group Totara

Hi Julie

One possibility is that the field that stores the suspended progress data has reached its limit of storage (255 characters)

There is a SCORM plugin setting Enable SCORM 1.2 standard mode  that can be disabled to allow more progress data to be stored.

If this doesn't help then there may be a problem with the authoring package which had an update to fix a similar problem. There is also a suggested workaround below that requires updating the content triggers in the authoring package

Whichever slide had your "complete course" trigger on, make it a Results slide.
Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One.

Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED.

Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next.

And that's it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"

regards

 
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