Hi Jen,
We launched a certification in our org, and it has two courses one Induction course and Refresher course. A few weeks later, when I took a report and found that some learners were completing both the certification (Induction- course set 1) and the recertification course (Refresher- course set 2) at the same time. The learners are supposed to do the course set 1 first, which is valid for a year, and then take the course set 2 later. The recertification window opens two months before the certification expires, so they shouldn’t be doing the recertification course until 10 months after finishing the course set 1. Have you ever encountered this issue in your organization when you implemented the Certification?
Is there any way we can restrict the Course Set 2 (Recertification path) until it is time for the learner to complete it (till the re-certification window opens)?
Thanks
Suhaz Hari