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Different scales for Competencies within a Framework

 
Andrew Berke
Re: Different scales for Competencies within a Framework
بواسطة Thursday, 3 July 2025, 1:12 PM - Andrew Berke
 

Ashley,

Thank you so much for your prompt reply.

Here is our scenario:

We have a group of employees who have extensive job responsibilities. Due to the volume of content they need to learn, we have divided their training into 6 stages. In stage 1 alone, there are 80 tasks. These tasks have been organized into different areas of responsibility, which I have labeled as their frameworks.

For each task, we have identified how they will be trained.

In some cases, they simply need to read a procedure or sit with a senior person in order to learn the procedure and potential issues. For these items we use a simple two point competency scale. (Not Started, Complete)

In other cases, they need to go through a tiered training in order to reach an acceptable level of competence in order to be released on this task. These tasks have many nuances that must be learned through performing with oversight multiple times.

I have attached a document with a snapshot of our tiered schedule, as well as two snapshots of some of the competencies we have developed.

Feel free to reach out if you need further clarity on our methods, or if you have alternate ways we could possibly address this challenge.

Ashley Mundy
Re: Different scales for Competencies within a Framework
بواسطة Sunday, 6 July 2025, 9:35 PM - Ashley Mundy
مجموعة Totara

Hi Andrew,

For the '2 point' competencies that rely on a procedure, you can use the tiered scale and competency achievement paths to act as a 2 point scale. For example, I've added a course called "Action Orientation" to the Competent rating. The course can be as simple as you wish, where completion of the course marks the learner as Competent without requiring the interim ratings.

I'm not entirely sure how to enforce the 2 point scale for competencies where the learner would sit with a senior person, except that you could use the competency description to specify 'mark as competent when complete' and manual rating achievement pathway.


One improvement we are considering to competencies is the ability to specify which scale values can be manually rated. For example, perhaps an employee can manually rate themselves as 'trained' and 'competent under supervision', but only a manager can rate as 'competent' or 'expert'.