Kia ora Sue,
We are upgrading from V17 to V20.
In regard to certs, we have not had to do much work in the background.
Most of what we encountered has been in UAT.
The set up to test certs takes time ideally you would have several Learner accounts otherwise it can be become quite confusing working out if the results are being influenced by other certs
We had to work out how to advance cert during UAT so we could test the various scenarios. I'm happy to share how we did this, but a better option, if possible, may be set up short certs. If your UAT length allows this, you can let them run naturally so you can check the outcomes. This would require precise planning as you would need several certs set up to test the various scenarios.
This is what we came across during UAT and to be thorough I'll list ones that were able to be replicated and those that we were not and may have occurred due to how we set them up or other factors.
Issues we encountered during UAT:
An extension request didn't work in one instance during UAT, but when our partner did a test, it did work. We're assuming we must have erred in our set up which caused the error
we had a course in a hidden category included in a cert and this caused an error message when the learner tried to view the requirements for the cert. While we wanted the error message to be updated to be more concise this was not possible as it is expected behaviour. But obviously you should not include courses in a hidden category in a cert.
the same error message appears if a certification has self-enrolment active but is in a hidden category. If a Learner tries to enroll on it, they will get an error message. This has been reported to Tōtara. Error does not appear if the cert is in a visible category.
related to the one above was learners being able to see certs in a hidden category. This was not able to be replicated so may have been due to other factors.
Ngā mihi,
Larry