Totara Product Release and Support Lifecycle Policy

Release cadence

A new major release of Totara Talent Experience Platform occurs every 12 months containing product enhancements, new features and important API changes. The date for a major release will be fixed closer to the release and communicated via the release notes forum at Totara community. Generally, the yearly major release will be made available in the month of November.

Pre-Release Major Versions

Release preview

Four months prior to a major release, Platinum Alliance Partners will be able to access a Release Preview. This early access preview is not suitable for production deployment, however it will provide a good indication of the direction of substantial changes to be included in the upcoming release. Release Previews allow Platinum Alliance Partners to evaluate these changes and the impact they may have on customisations they have developed for their customers. The advanced access to the release also supports Partners in upgrade planning discussions with their customers. 

Release Candidate

A Release Candidate, or RC, will be made available to all Alliance Partners several weeks prior to the official major release. Release Candidates are feature complete, non-production versions of a major release which provide a good representation of what the final release will be.

Important Note: Release Previews and Release Candidates have NOT undergone a complete Quality Assurance process and are NOT suitable to be used in production. Totara Product Support does not extend to issues encountered in Release Previews and Release Candidates run in a production environment.

Minor releases

A new minor release of  Totara Talent Experience Platform occurs each month containing only important bug fixes and security updates.

The availability of a new minor release will be communicated via the release notes forum at Totara community.

Support types

We appreciate that Totara’s Lifecycle policy has an impact on our customers’ business. Therefore, we have developed a product support policy that provides our customers with maximum flexibility; Official Support, Limited Support, and Unsupported.  

Official Support is provided for a minimum of four years for all Major Version Releases. Versions under Offical Support benefit from proactive measures Totara make to ensure active versions are secure, performant, and bug-free.

Totara offers Limited Support (previously referred to as Extended Support), also known as Beyond End-of-Life (EOL), for obsolete versions of Totara products. Limited Support commences once the indicated version is officially end-of-life (see version support table below). This means that the indicated version of Totara software is at the end of its product lifecycle. We strongly recommend upgrading to the latest Official Support version.  

During Limited Support, Totara provides security and critical bug fixes only. Extended Support intends to keep a site secure while it prepares to be upgraded to a current Official Support version of Totara product. Totara Limited Support terms and conditions differ from standard Totara Support terms and conditions; notably, Totara has ultimate discretion over applying constraints to security and critical bug fixes it makes available for versions on Limited Support. Totara reserves the right to end Limited Support at any time. Updates to Limited Support timelines will be posted here.

Once a version leaves Limited Support, it will be marked as Unsupported. In such a case, Totara will make no provisions to ensure the version remains secure or operational.

Disclaimer: Totara Learning Solutions Ltd may review and change this policy from time to time and makes no representation with this policy statement. Any changes to this policy will be posted here. This policy statement is for informational purposes only and may not be incorporated into nor supersede any contract.

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