Best practice forum (Archived)

Enrolling an audience on a certification and not just assigning them

I have created a certification, users are assigned it when a custom field in their profile is completed they are assigned to an audience, that intern is assigned to the certification.

What I want to do is when a user is assigned to an audience they are enrolled on the certification and automatically get the email notifications that I have set up. The below is from Totara help.

Learners can be assigned to complete the certification based on their organisation, position, audience, hierarchy or as an individual. When a new learner is assigned to a group such as an organisation, position or audience they will automatically be assigned to the certification.

Note: As soon as learners are enrolled in the certification, they will automatically receive an enrolment notification message via email and on their dashboard. Many administrators choose to customize the messages prior to setting up enrolments. Click on the Messages tab and jump ahead to the Messages section of the documentation.

So my question is how can I enrol them automatically via an audience and not just assign them.

Thanks

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It is possible to enrol in a certification by adding the certificate In the Audience Enrolled Learning tab

Site Admin > Users Accounts > Audiences

Navigate to the Enrolled Learning tab and add the certificate.

The assigning of the person to the certificate is equivalent to enrolling the person in the Certificate . You can confirm this by assigning an audience to the Certificate and then viewing the enrolled learning in the Audience as described above.

You can use dynamic audience based on rules to automatically assign people - be aware that if users no longer meet the audience rules they will be unenrolled.

Craig

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It works up until a point. I add a new user and complete the profile field, which adds them to the audience. They then show up as being added to the certification under the assignments tab in the certification, but they are not receiving the automated enrolment notice set up in the messages section in certifications with their instructions on.

I get an email notifying that the user has been added to the audience but that’s it.

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Hi Stephen

It sounds like you have set this up correctly - the assigned users should get the message sent when they are assigned/enrolled in the certificate via the audience.

Can you confirm that