Hi,
We are on 2.7.9.1 and use the manager reservation functionality. We have come across an issue whereby if a session is full the manager cannot cancel a user because they can no longer see the link 'Allocate spaces for team'.
Can this be changed to allow managers to see the link but only allow them to cancel users if the session is full?
Thanks
Steph
Hi Steph,
Can you tell me a bit about the role the Manager has in the course/f2f session?
cheers,
George.
Hi George,
The managers have the role of Staff Manager and can 'Reserve & Allocate spaces for team members' but they cannot 'Reserve on behalf of other managers'.
Thanks
Steph
Hi Steph,
Apologies for the late reply. I couldn't replicate this - I wonder ig I m missing something - can you send me a screenshot of what your seeing and email me a copy of the role?
cheers,
George.
Hi George,
Thanks for taking a look at this. I've attached the screenshots and role you've requested.
S...
Hey Steph,
The only way I could recreate this was to enable the Manager can reserve places after the session was fully booked - then I get the 'none' in the Options. Is this what couldve happened?
cheers,
George.
Hi George,
My turn to apologise for the delayed response but I wanted to check with others to see whether this was the case and unfortunately it is not. Managers were given this permission when we upgraded to 2.7 in early November and it is affecting activities which we added in January and February this year.
Many thanks for your help with this.
Best wishes
Steph
Hi Steph,
Can you ask your Partner to look into this and submit a support ticket?
cheers,
George.
Hi George,
Thanks for your help with this and I will speak to our partner.
Thanks
Steph
