Hi Amir

Sorry for the late reply - I tried this out and the extension request is activated for users once they have an actual dues date in their program assignment. The due date can be based relative to events such as first login so is not populated until the event has been met.

See below for information on due dates:

Due dates for assigned users can only be increased. If an earlier assignment due date is applied to a user who already has a due date set, then the earlier date will not be applied to the user.

If a fixed due date is set, the date change will be applied immediately.

If a relative due date is set, the due date will be applied to the user as soon as it can be successfully determined.

The actual due date cannot be changed if this is a program and the user has already completed it, or if this is a certification and the due date has automatically been updated after the user completed certification.

Users' actual due dates may differ from the assignment due date for various reasons, including:

• if another assignment type includes the same user, the other assignment due date may override this one
• if this assignment has a relative due date, which is not yet applicable to the user
• a user may have been granted an extension by a manager
• if an exception occurred and the "Set realistic time allowance" action was used to resolve it
• this assignment due date may have changed, but the user still has the due date that was originally given to them
• this is a certification, and the due date has automatically been set to the expiration date

NOTE: Assignment due dates are recorded when you press the "Save changes" button, but are not applied until the user assignments are updated. If you see a message indicating that user assignments have been deferred then any user due date changes will not yet be applied.

I assume that the extension request will disappear when the actual due date has past but will check out once the date has past and confirm.