Best practice forum (Archived)

Waitlisted sessions

 
Austen Sinclair
Re: Waitlisted sessions
par Austen Sinclair, Sunday 12 February 2012, 14:11
Groupe PartnersGroupe TXP Site AdministratorGroupe V18 Program Complete

Hi Wouter

We've been using the F2F module for a while... 

We take the view that the that Waitist sessions are only an 'expression of interest' from the staff member and do not mean a committed booking into a session - therefore no confirmation to the staff member's team leader/manager.

When dated session become availble we advise course owners to choose between:

  1. Emailing all the waitlist signups that dated sessions are now available. And, that the staff member needs to cancel their waitlist and then book on a dated session, or
  2. Unbook all the waitlisted signups and email them that this has happened and dated sessions are now available to book.

Over time, our view is increasingly towards recommending option 2 as we have quite a large number of waitlist bookings going back a couple of years - even thought dated sessions have also been availble.

Cheers

Austen