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Hi Jason
I don't know about deleting users as we keep ours forever. But, we often get new staff with the same email address as former staff - which highlights the issue you have.
We handle this by changing the email address in the old account to have one or more uppercase letters in it - which Totara then treats as a different email address and allows the new account to be created.
Hope this helps.
Cheers
Austen
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