Hi,
We have defined a face to face session with no date set and allow NO overbooking. However, people are able to book themselves in a full wait-listed session.
Is this normal behaviour?
Thank you for your feedback.
Wouter
Hi,
We have defined a face to face session with no date set and allow NO overbooking. However, people are able to book themselves in a full wait-listed session.
Is this normal behaviour?
Thank you for your feedback.
Wouter
Hi Wouter,
This doesn't seem correct. Which version of Totara are you using? There was some work done on enforcing capacity of sessions recently. Also as Austen suggested check permissions ans make sure the users don't have the 'facetoface:overbook' capability.
Cheers,
Alastair
Hi Alastair,
Our current Totara version for this client is 1.1.5. What version should i use to counter these problems?
Also, i went searching through the different roles, but i didn't find any role where the capability facetoface:overbook is set. It was always "not set". Where should this capability be set? (which role). The obvious roles seemed authenticated user, learner, manager.
Also, there will be no one within the course who hasnt registered, it could be that there are enough people with editing rights to come to an overbooking of 7.
Kind regards,
Wouter
Hi Wouter,
The version your client is using is quite old and there have been a number of bug fixes since 1.1.5. There was some work done on facetoface waitlisting and approvals in 1.1.14. I would suggest doing a upgrade on a development or test server to see if it solves the problem and if not then we can look further into it. Note that upgrading will not fix existing sessions that have issues but will prevent it from occuring in the future.
facetoface:overbook generally isn't set for anyone apart from managers who you want to be able to add people into full sessions. Having it not set is fine in this case, it just rules out configuration issues.
People with editing rights should still not be able to overbook a session unless they have permissions that specify them to do so.
Cheers,
Alastair
We're having this problem with our recently launched totara platform....I presume the defualt setting is to not allow overbooking?
I'm setting the capacity of a course to 20 and then manually adding some of the attendees (say 12) ...but it is allowing overbooking!!! ....is this a result of me adding manually?
Hi Stephen,
My understanding of Totara is that as an administrator you have the ability to override the maximum. If users were signing up on their own they would not be able to overbook. There may be a way to turn this off but it is a nice feture when you want to add an extra participant withouth changing the class size.
John