We are about to start the process of migrating our support services to a new platform.

 

As well as providing a better interface for logging and viewing your requests, this will give us improved reporting on ticket progress, making it easier for us to track progress and spot requests that are taking too long to be resolved.

 

The new site will provide a single point of contact for managing support requests - eventually replacing both the ticketed support (via support.totaralms.com) and bug reports via the community forums.

 

Once the migration is complete support.totaralms.com will be shut down. The Community forums will remain available for Totara related discussions, but the Totara support team will no longer respond to bugs via that route. P500 subscribers (who currently only get Community access) will be now be given access to the new site too.

 

Over the coming days/weeks you should receive an email titled "Totara Learning Solutions Customer Self Service Portal Invitation". This will contain a link which you can follow to obtain access to the system. We will migrate on an organisation by organisation basis, so if other members of your team get a login but you don't, please get in touch.

 

We will migrate all existing users from the old system automatically. Existing support tickets will be left in the old system until they are closed but new requests should go in the new system once you have access.

 

Please post here if you have any questions.

 

Simon